Bump Health is here to help you! If you have any comments or questions, please text our customer service department at 888-913-7879 or email us at info@bumphealth.com

Customer service representatives are available at Ameda, Medela, Spectra, Elvie, Willow and Rumbletuff five or six days each week to answer any breast pump-related questions or concerns

All breast pumps are warrantied through the manufacturer; not through Bump Health Inc. If you are experiencing any issues with your breast pump, please contact the manufacturer. Find your pump manufacturer’s information below to register your breast pump, view the warranty information, or contact their customer service.

• Ameda – https://www.ameda.com/faq
• Medela – https://www.medela.com/en-us/breastfeeding-pumping/services/warranty
• Spectra – https://www.spectrababyusa.com/warranty/
• Elvie – https://www.elvie.com/en-us/support/elvie-pump/legal-and-warranty-information/pump-warranty
• Willow – https://onewillow.com/contact/
• Freemie – https://freemie.com/pages/freemie-help
• Motif – https://motifmedical.com/warranty-registration
• Zomee – https://zomee.com/pages/warranty

Community Resource Guide

Baby Live Advice – 1-800-998-7042 Maternity & infant telehealth support, virtual consults for parents and partners-to-be

WIC Program – 1-800-942-1007 Supplemental nutrition program for Women,Infants and Children

Depression after Delivery – 1-800-944-4PPD Helping women and families suffering from perinatal mood and anxiety disorders

DOVE – 1-617-471-1234 (Domestic Violence Ended) Comprehensive support services for victims of domestic and dating violence

If your concerns can’t be resolved through the above channels, these additional resources are available to assist you:

• Community Healthcare Accreditation Program: 1-800-656-9656
• State Attorney General Insurance & Healthcare Consumer Helpline: 1-888-830-6277
• Office of Inspector General (OIG): 1-800-447-8477

PATIENT RIGHTS AND RESPONSIBILITIES

Your Patient Rights and Responsibilities…

Patients who receive home medical equipment services from our company are entitled to be notified in writing of their rights and obligations before services begin and to exercise those rights.

PATIENTS OF BUMP HEALTH HAVE THE RIGHT TO:

• receive a timely response from our company to your request for equipment and service;
• be informed of our policies, procedures;
• be informed of any charges for services, including eligibility for third party reimbursement;
• voice a grievance with our company by calling one of the following: Bump Health
• at 888-913-7879, you may call the OIG hotline without fear of restraint or reprisal in the services you are receiving at 800-447-8477. You may also call BOC at 1-877-776-2200.TO REPORT ABUSE, NEGLECT, OR EXPLOITATION, PLEASE CALL 866-552-4464 ext. 3.
• the appropriate quality of home medical equipment and services without regard for race, creed, sex, national origin, sexual preference, handicap or age;
• respectful and courteous treatment by all members of our company;
• know the names and the preparation of those who provide service to you on our behalf;
• complete accurate information concerning the equipment, services, and supplies provided and any potential risks, in a language you can reasonably be expected to understand;
• receive the necessary information so that you may make an informed consent;
• participation in the development of a plan of care to meet your health care needs with periodic updates and revisions as appropriate;
• have all the information regarding your equipment and services treated confidentially;
• receive information about anticipated transfer or discharge from our services;
• review your clinical record upon your written request.

PATIENTS OF BUMP HEALTH HAVE THE RESPONSIBILITY TO:

• Give accurate and complete information pertinent to your equipment and supply needs
• Assist in providing and maintaining a safe environment
• Notify our office if the scheduled visit needs to be changed
• Notify our office if the equipment or supplies you receive malfunction or become unusable
• Adhere to the manufacturer’s guidelines for the recommended use of the medical equipment provided to you
• Notify our company of any changes in your physician or other provider that will affect the services you receive from our company
• Request information concerning anything pertaining to your medical equipment / supplies that you don`t understand
• Notify us of any concerns, problems or dissatisfaction with the services we provide to you
• Notify us of any change in your insurance plan or Payer source.

Privacy Notice (as required by HIPAA)

ALL CUSTOMER HEALTHCARE INFORMATION WILL BE KEPT PRIVATE

Bump Health may be required to use information in the following ways:

• Treatment. We may utilize or possibly disclose your health information to your healthcare provider only in order to assist in our supplying of medical products and/or equipment and in the treatment of your condition.
• Payment. We may be required to disclose your health information in order to collect payment from third parties for services rendered or supplies provided.
• Delivery Reminders. Bump Health may need to use your personal information in order to be able to contact you.
• Release of Information to Family/Friends. We may need to provide information to an individual, if a family member or friend is caring for you.
• Disclosures Required by Law. Our organization will disclose health information when we are required by Federal State or local law.
• Public Health Risks, Health Oversight Activities, Worker’s Compensation.
• Lawsuits, Law Enforcement, Threats to Health and Safety, Military, National Security.

Your Rights Regarding Your Identifiable Health Information:

• Confidential Communications. You have the right to request that our organization communicate with you about you and your health. In addition, you may request that this communication take place in a confidential environment. This request must be provided to us in written form.
• Requesting Restriction. You may request a restriction in the use or disclosure of your personal health information to individuals involved in our dispensing of medical supplies. This request must be provided to us in written form.
• Inspection and Copies. You have the right to request a copy of the identifiable health information that we may utilize for your care. This request must be provided to us in writing.
• Amendment. You may request that we amend your information if you think that we have incorrect information in our records. This request must be provided to us in writing.
• Accounting of Disclosures. All our patients have the right to request a list of any disclosures our organization makes on your personal information (such as your medical doctor or our technician).
• You have the right to a copy of this notice.
• You have the right to file a complaint if you believe your privacy rights have been violated.
• Toni Hodgins is the compliance officer for Bump Health and can be reached @ 888-913-7879.

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information under this Privacy Policy.

Placing Orders for Goods

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

YOUR INFORMATION

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

ORDER CANCELLATION

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

Goods availability

Errors in the description or prices for Goods

Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

YOUR ORDER CANCELLATION RIGHTS

Any Goods you purchase can only be returned in accordance with these Terms and Conditions.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

To request a refund, You must make a request to Us at info@bumpboxes.com. You must request a refund within thirty days of the date of shipment. Once your refund request is processed, we will email you a return label, at which time you will be required to take the return label and Goods to your local FedEx store and ship them back. We will reimburse You in a commercially reasonable amount of time after We receive the returned Goods. We will use the same means of payment as You used for the Order. You will not be refunded shipping and handling costs or fees, which are non refundable.

You will not have any right to cancel an Order for the supply of any of the following Goods:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, have been damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use, deteriorate rapidly or where the date of expiration is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.
• A subscription box or good contained within a subscription box, which We have already shipped. Further information concerning subscriptions and cancellations of subscriptions is below.

RETURNED GOODS

Due to Federal and State Pharmacy Regulations ancillary items prescribed for home health care cannot be re-dispensed and cannot be returned for credit. Medical equipment cannot be returned. Sale items cannot be returned.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy  describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy  carefully before using Our Service.